Answers
to your questions
How long does the installation
take?
Normally the installation
and set up process would last about 1 - 2 hours - this
will include our engineer demonstrating to you how to use the
software.
Is the service
available everywhere in the costa del
sol/southern
Andalucia?
In most areas
it is possible to connect you to the internet, however there are some
locations which due to signal problems a connection may not be possible
- we will be happy to carry out a pre installation survey for you
free.
Can you install the
system in my boat or caravan?
Yes
it is possible for the equipment to be installed in boats, caravans,
mobile homes and even trucks. Please bear in mind though that we cannot
guarantee a signal other than at the original installation
location.
How large is the aerial
Set up A :The USB antennas we install are approximately
the size of a cigarette box and can be mounted in various
locations. Set up
B : These antennas are similar in size to satallite dishes. Set up C :
These antennas are aprox 180cm by 160 cm.
If I move house can
I take the system with me?
Yes,
although we can not guarantee a signal. we can carry out a
survey at your new location to ensure a signal is
present and re install the equipment for you for a small charge.
Your website says its a free
wireless WiFi connection, do we need an aerial?
We will provide the neccessary aerials and cabling at the
time of installation - this is included in the one off
payment
price.
Do you provide a guarantee?
Yes we do. All work, cabling, antennas, hardware are
guaranteed for 1 year from the date of
installation.
How do I get free
phone calls?
Free calls can be
made using the VoIP telephone software or download. Calls made using
VoIP are only free to other VoIP users, most people use SKYPE .
Calls to traditional land lines and mobiles can also be made from your
computer .
What is
VoIP?
VoIP is an short for
"Voice over Internet Protocol". This is a technology which enables
computer users to use real time voice communications in exactly the same
way as they would with a telephone. The difference is that you don't
need a phone line - everything is done via your computer or
laptop.
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